We are pleased to offer you the following services online:Secure checkout
All orders are processed under secure https protocols, and we partner with leading payment providers to offer you a wide choice of secure payment methods including Mastercard, Visa, American Express and Paypal.Safe delivery
We partner with highly reputable shipping companies and offer a tracking number for all orders. Advanced shipping options are also available at checkout.Complimentary gifting presentation
All orders are eligible for complimentary gift-wrapping, with the opportunity to add a personal message.Guided perfume discovery
Browse related products in our You May Also Like section on each product, or visit the 'Find Your Signature' page to receive a custom Perfume Consultation by one of our expert Perfume Advisors.The luxury of choice
Select items from our online boutique are available as custom sets or personalization. This service is available exclusively online or at our flagship boutiques.
WHEN WILL MY CREDIT CARD BE CHARGED?
Your card will be charged when your order ships.
I AM HAVING AN ERROR PROCESSING MY ORDER ON THE WEBSITE. HOW CAN I RECEIVE HELP WITH CHECKOUT?
Please contact our Customer Service Desk on 0808 164 5862 where one of our Perfume Advisors would be happy to assist you in completing your order.
HOW DO I CHECK ON MY ORDER?
You can check on the status of your order by logging into your account and viewing your orders.
HOW MANY ITEMS CAN I BUY (MAXIMUM PURCHASE POLICY)?
We regret that we must limit orders to no more than eight (8) units of any one item and a maximum purchase of £5,000 per customer. In addition, we must also limit orders to no more than three (3) orders per customer per day. If you have any questions Contact Us and we will be happy to assist.
IS GIFT PACKAGING AVAILABLE?
We offer complimentary gift wrapping for all orders, to request this please select Gift Wrapping at checkout. Each gift order is wrapped with our monogrammed wrapping paper and tied with a grosgrain ribbon.
If your item is marked as a gift during checkout, you will also have the option to include a personalised message with your order that will be handwritten on our elegant notecard stationery.
CAN YOU HELP ME FIND A GIFT FOR SOMEONE ELSE?
It would be our pleasure to assist you with this special task. We recommend using our ‘Find Your Signature’ tool. Available here: Find Your Signature.
CAN I ADD A GIFT MESSAGE AFTER PLACING MY ORDER ?
Unfortunately, if you did not select the gift option during checkout, we are unable to add a gift message after your order has been processed.
I'D LIKE TO GET A FRAGRANCE FOR SOMEONE ELSE. WILL YOUR SALES ASSOCIATES BE ABLE TO HELP ME?
Absolutely. Our fragrance experts go through intensive education to be able to discuss options and make a skilled recommendation.
CAN I BUY FRÉDÉRIC MALLE PRODUCTS IN MY COUNTRY?
We currently offer online shopping services to customers in the United States, Canada, United Kingdom and France. To shop online for one of these countries, use the country selector to set our website to your shipping country.
For all other countries, visit our Store Locator and also be sure to subscribe to our newsletter as we are constantly growing our stores and e-commerce capabilities.
HOW DO I FIGURE OUT WHICH FRAGRANCE IS THE RIGHT ONE FOR ME?
The best way to determine the right fragrance is to discuss your preferences with one of our educated associates in our store locations. If you do not have access to a Frédéric Malle boutique or counter, you may fill out the online form, Find Your Signature and one of our fragrance experts will send you suggestions based on analysing your answers.
ARE SAMPLES AVAILABLE ONLINE?
We offer complimentary samples to support your perfume discovery at checkout for eligible orders. Our perfume advisors also provide samples upon completion of our Find Your Signature consultation. Alternatively, you can visit one of our boutiques and retail locations as well. To find your nearest location, please visit our Store Locator.
WHAT IS FIND YOUR SIGNATURE AND HOW DOES IT WORK?
If you would like personal assistance in selecting the perfect signature scent for yourself, please fill out the questionnaire. A Frederic Malle advisor will analyse it and recommend several scents you will love.
CAN I MAKE AN ACCOUNT ON THE EDITIONS DE PARFUMS WEBSITE OR SIGN UP FOR A NEWSLETTER?
The benefits of an Online Account include:
- Early notification on our new launches
- Invitations to private events and meet & greets with Frederic Malle
- Shopping history with access to past online purchases
WHY ARE YOUR HOME FRAGRANCES DIFFERENT FROM YOUR PERFUMES?
Perfumes merge with the skin and generate a sense of sex appeal. Neither of these characteristics apply to the sort of scent that you want in a house, which should be beautiful, chic and comfortable. One does not feel the same attraction to a home as one does to a man or a woman.
I HAVE A QUESTION THAT WAS NOT ANSWERED HERE. HOW CAN I WRITE TO YOU?
We appreciate all feedback and enquiries. Please send us a message via the Contact Us page
HOW TO RESET MY PASSWORD?
WHY DO YOUR PRICES VARY FOR EACH PERFUME?
The recommended retail prices of our perfumes reflect our dedication to quality, safety and service. Recommended retail prices may differ based upon the cost of raw materials and concentration of the perfume.