Shopping & Gifting

Your card will be charged when your order ships.

Please contact our Customer Service Desk on 0808 164 5862 where one of our Perfume Advisors would be happy to assist you in completing your order.

You can check the status of your most recent orders by visiting the Track My Order page HERE or view your order under Your Account page. This is the easiest and fastest way to get the most current information regarding your online orders.

In Your Account, when you click on Order Status, you will be prompted to log in with your e-mail address and password. An order summary page will provide you with detailed information about your current and past orders.

After your order is dispatched you can track the delivery status of your order online with our courier by clicking on “View all Orders”.

You can check the status of your most recent orders by visiting the Track My Order page HERE or view your order under Your Account page. This is the easiest and fastest way to get the most current information regarding your online orders.

If you are unable to do this or have not received a confirmation email within 24 hours or dispatch email within three working days after ordering, please check your junk/spam folder and any secondary email addresses you may have used before contacting us.

We regret that we must limit orders to no more than eight (8) of any individual item and also limit orders to no more than three (3) orders per customer per day. If you have any questions, please Contact Us and we will be happy to assist.

We offer complimentary gift wrapping for all orders, to request this please select Gift Wrapping at checkout. Each gift order is wrapped with our monogrammed wrapping paper and tied with a grosgrain ribbon.

If your item is marked as a gift during checkout, you will also have the option to include a personalised message with your order that will be handwritten on our elegant notecard stationery.

It would be our pleasure to assist you with this special task. We recommend using our ‘Find Your Signature’ tool. Available here: Find Your Signature.

Unfortunately, if you did not select the gift option during checkout, we are unable to add a gift message after your order has been processed.

Absolutely. Our fragrance experts go through intensive education to be able to discuss options and make a skilled recommendation.

We currently offer online shopping services to customers in the United States, Canada, United Kingdom and France. To shop online for one of these countries, use the country selector to set our website to your shipping country.

For all other countries, visit our Store Locator and also be sure to subscribe to our newsletter as we are constantly growing our stores and e-commerce capabilities.

The best way to determine the right fragrance is to discuss your preferences with one of our educated associates in our store locations. If you do not have access to a Frédéric Malle boutique or counter, you may fill out the online form, Find Your Signature and one of our fragrance experts will send you suggestions based on analysing your answers.

We offer complimentary samples to support your perfume discovery at checkout for eligible orders. Our perfume advisors also provide samples upon completion of our Find Your Signature consultation. Alternatively, you can visit one of our boutiques and retail locations as well. To find your nearest location, please visit our Store Locator.

If you would like personal assistance in selecting the perfect signature scent for yourself, please fill out the questionnaire. A Frederic Malle advisor will analyse it and recommend several scents you will love.

Certainly.

The benefits of an Online Account include:
- Early notification on our new launches
- Invitations to private events and meet & greets with Frederic Malle
- Shopping history with access to past online purchases

Perfumes merge with the skin and generate a sense of sex appeal. Neither of these characteristics apply to the sort of scent that you want in a house, which should be beautiful, chic and comfortable. One does not feel the same attraction to a home as one does to a man or a woman.

We appreciate all feedback and enquiries. Please send us a message via the Contact Us page

Reset your password by visiting the Account Login page here and select “Forgot my password”. You will then receive an email inviting you to reset your password and choose a new one. If you do not receive this email within 30 minutes, please check your spam filter or Contact Us.

The recommended retail prices of our perfumes reflect our dedication to quality, safety and service. Recommended retail prices may differ based upon the cost of raw materials and concentration of the perfume.