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Frederic Malle
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Angeliques Sous La Pluieby Jean-Claude Ellena
Bigarade Concentreeby Jean-Claude Ellena
Carnal Flowerby Dominque Ropion
Cologne Bigaradeby Jean-Claude Ellena
Cologne Indelebileby Dominque Ropion
Dans Tes Brasby Maurice Roucel
Dries Van Notenby Bruno Jovanovic
Eau De Magnoliaby Carlos Benaïm
En Passantby Olivia Giacobetti
French Loverby Pierre Bourdon
Geranium Pour Monsieurby Dominque Ropion
Iris Poudreby Pierre Bourdon
L'eau D'hiverby Jean-Claude Ellena
Le Parfum De Thereseby Edmond Roudnitska
Lipstick Roseby Ralf Schwieger
Lys Mediterraneeby Edouard Flechier
Monsieur.by Bruno Jovanovic
Musc Ravageurby Maurice Roucel
Music for a Whileby Carlos Benaïm
Noir Epicesby Michel Roudnitska
Outrageousby Sophia Grojsman
Portrait of a Ladyby Dominique Ropion
Promiseby Dominique Ropion
Rose & Cuirby Jean-Claude Ellena
Sale Gosseby Fanny Bal
Superstitiousby Dominique Ropion
The Moonby Julien Rasquinet
The Nightby Dominique Ropion
Une Fleur de Cassieby Dominique Ropion
Une Roseby Edouard Flechier
Vetiver Extraordinaireby Dominique Ropion
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        Returns & Exchanges

        Date of Last Update: March 20th, 2020.

        We hope that you are delighted with your order, but if for some reason you are not we have set out below a summary of your rights in the event that you wish to return a product. Full details in relation to such rights can be found in our General Terms and Conditions for Online Product Sales which you can access by clicking HERE.

        Please note that if you made your purchase through a partnered retail location, such as an airport or department store, then any return will need to be made in accordance with the returns/cancellation policy of the relevant retailer and should not be returned directly to us. Similarly, if you purchased products on the Frederic Malle website or in a Frederic Malle stand alone store, you must return them in accordance with the procedure outlined here or in the respective store and not directly to a partnered retail location.

        YOUR CANCELLATION RIGHTS
        As you are a consumer and have made an order online you may, in accordance with the Consumer Contracts Regulations 2013, cancel your order and obtain a refund (or exchange) within 14 working days from delivery.

        In order to return your online order to us, please print and complete our Returns Note which can be found here. Please enclose the note with your parcel and return it using www.collectplus.co.uk.

        Products ordered from 1st March 2020 with a valid receipt can be returned or exchanged up to 90 days following their purchase date.

        Products excluded from this are:
        • Gift cards
        • Booking Fees
        • Personalised goods
        • Services
        This does not affect your statutory rights.

        Unless the goods are faulty, you will be required to arrange and pay for the cost of returning them to us. Please ensure you obtain a proof of postage when you do so (in case you need to show you have returned the goods, in the unlikely event that we do not receive the returned parcel). Customers wishing to return fragrance items should have regard to any labelling and packaging guidelines produced by Royal Mail or any other courier that is used.

        Online orders will not be accepted for return at a Frederic Malle counters within department store (who will have their own returns policy). Online orders will not be able to be returned in store if you paid by PayPal.

        If you require a refund we will refund the price paid by you for the goods (including the initial standard delivery charge, but not the additional cost of any premium delivery option that was chosen) within fourteen (14) days of receiving your returned goods, provided that you have returned the goods to us within 14 working days of delivery to you or your notifying us of cancellation.

        Refunds will only be made against the original credit/debit card used.

        We will not provide a full refund if the goods show signs of unreasonable use. In such circumstances, we will notify you that a reduced refund amount will be available or you can choose to arrange for such goods to be returned to you within 28 days of our notification.

        Your right to return goods does not apply to goods (i) made to your specification; or (ii) which have been clearly personalised (e.g. by being engraved); or (iii) which by reason of their nature cannot be returned or are liable to deteriorate or expire rapidly; or (iv) where sealed goods have been supplied which are not suitable for return due to health protection or hygiene reasons, if they become unsealed after delivery.

        YOUR RIGHTS IF THERE IS A PROBLEM WITH A PRODUCT
        In addition to the rights described above (and in accordance with your rights under the Consumer Rights Act 2015), if the goods you receive are damaged or faulty, or not what you originally ordered we will be happy to exchange the items or offer you a refund.

        Please notify us as soon as possible by calling our Customer Service Team 
        0808 1645 862 

        To ensure prompt resolution, please provide the order number and keep the box, packing materials and the damaged items for inspection.

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